Returns & Exchanges

Last Updated: July 24, 2025

At ZALXNDRA, each piece is crafted with precision and care. If you are not completely satisfied with your purchase, we will do our best to make it right.

This policy outlines your rights to return or exchange eligible items purchased from www.zalxndraresort.com.

For any inquiries, please contact us at info@zalxndra.com.

1. Return Eligibility

You may request a return or exchange within 14 days of receiving your order, provided:

• — The item is in its original condition
• — The item is unworn, unused, and unaltered
• — All original packaging, tags, and certificates (if applicable) are included
• — You provide a valid proof of purchase

2. Items That Cannot Be Returned or Exchanged

The following items are final sale and not eligible for return or exchange unless they arrive damaged or defective:

• — Custom or personalized orders
• — Engraved items
• — Made-to-order pieces
• — Gift cards or store credit
• — Items marked as Final Sale

3. How to Request a Return or Exchange

To initiate a return or exchange:

• — Email info@zalxndra.com within 14 days of receiving your item
• — Include your order number, item(s) for return, and reason for return
• — Wait for our approval and instructions before shipping anything back
• — For exchanges, indicate the desired replacement item

4. Return Shipping

• — Customers are responsible for return shipping unless the item is defective or incorrect
• — We recommend using a trackable, insured shipping service
• — ZALXNDRA is not responsible for items lost or damaged in return transit

5. Refunds

Once your return is received and inspected, we will notify you of the approval status. If approved:

• — A refund will be issued to your original payment method
• — Refunds are typically processed within 7–10 business days
• — Shipping charges are non-refundable, except in cases of error or defect

6. Exchanges

Exchanges are subject to stock availability. If your requested item is not available, we will offer:

• — A refund
• — Store credit
• — A suitable alternative (at your discretion)

7. Damaged or Defective Items

If you receive an item that is damaged, faulty, or incorrect:

• — Contact us within 7 days of delivery
• — Include photos and a description of the issue
• — We will cover return shipping and offer a replacement, repair, or full refund

8. Late or Missing Refunds

• — If you haven’t received your refund after 10 business days:
•   • First, check with your bank or card provider
•   • Then contact us at info@zalxndra.com — we’re here to help

9. Gift Returns

Items received as a gift may be eligible for exchange or store credit only. The request must be initiated by the original purchaser or verified with a gift receipt.

10. Contact Us

ZALXNDRA
📩 info@zalxndra.com