Order Tracking
Order Tracking
Where’s your order? We’ve got you.
Once your ZALXNDRA Resort piece begins its journey to you, we’ll keep you informed every step of the way.
Tracking Your Order
- — As soon as your order ships, you’ll receive an email with:
- • Your tracking number
- • The courier name
- • A direct tracking link
- — You can also track your order anytime using the link in your shipping confirmation email.
Didn’t Receive a Tracking Email?
- — Check your spam or promotions folder
- — Then email us at info@zalxndra.com with your order number — we’ll assist you right away
Shipping Time Estimates
- — UAE (All Emirates): Same-day or next-day delivery
- — GCC: 3–7 business days
- — International: 7–14 business days
- — Custom or made-to-order items may take longer — you’ll be notified accordingly
Concierge Orders
- — If you're using our Concierge Service, our team will contact you directly to arrange:
- • Private delivery appointment
- • In-person handover & settlement (if applicable)
- • Live updates via WhatsApp or phone
- — For concierge delivery support, email us at info@zalxndra.com
Having Trouble?
If your tracking link shows a delay, a failed delivery attempt, or an unclear status — please don’t hesitate to reach out. We’ll coordinate with our courier partners and keep you updated.