Terms of Service

Last Updated: April 17, 2026

ZALXNDRA Resort operates this website and online store. By accessing or purchasing from our site, you agree to be bound by the following Terms of Service.

For assistance, contact us via WhatsApp at +971 50 201 5613 or email info@zalxndra.com.

1. Use of Website

This website is intended for personal, non-commercial use. By using this site, you confirm that you are at least 18 years old or accessing under supervision of a legal guardian.

2. Orders & Acceptance

All orders placed on this website are considered offers to purchase. Orders are only accepted once they are confirmed and processed for dispatch.

We reserve the right to refuse or cancel any order due to stock availability, pricing errors, or suspected fraudulent activity.

3. Pricing & Payment

• — Prices are displayed in your selected currency
• — Payments must be authorized before order processing
• — Cash on Delivery is available within the UAE

We reserve the right to correct pricing errors or cancel affected orders if necessary.

4. Shipping & Delivery

We ship worldwide from the United Arab Emirates through approved logistics partners.

• — Delivery timelines are estimates and may vary
• — Same-day delivery may be available in Dubai for eligible orders
• — International orders may be subject to duties, VAT, or import taxes

ZALXNDRA Resort is not responsible for delays caused by customs, carriers, or incorrect customer details.

5. Returns & Exchanges

Returns and exchanges are accepted within 30 days of delivery, provided items are unworn, unused, and in original condition with all tags attached.

Non-returnable items include:

• — Custom or personalized items
• — Made-to-order pieces
• — Items marked Final Sale
• — Gift cards or store credit

Returns are free within the UAE. International return shipping is the responsibility of the customer unless the item is defective or incorrect.

6. Defective Items

If you receive a defective or incorrect item, contact us promptly with supporting images. We will arrange a replacement, repair, or refund where applicable.

7. Cancellations

• — Orders may be cancelled before processing
• — Once processed or shipped, orders cannot be cancelled
• — Refused Cash on Delivery orders may result in future restrictions

8. Store Credit

Store credit may be issued in accordance with our return policy and is non-transferable. It can be used exclusively on our website.

9. Website Accuracy

We strive for accuracy but do not guarantee that all content is error-free. We reserve the right to update or correct information at any time.

10. Account Responsibility

You are responsible for maintaining the confidentiality of your account and login details.

11. Limitation of Liability

ZALXNDRA Resort is not liable for indirect, incidental, or consequential damages arising from use of the website or products.

Our liability is limited to the value of the purchased item.

12. Governing Law

These Terms are governed by the laws of the United Arab Emirates. Any disputes shall be subject to UAE jurisdiction.

13. Intellectual Property

All content, designs, and materials on this site are the property of ZALXNDRA and may not be reproduced without permission.

14. Contact

ZALXNDRA Resort
WhatsApp: +971 50 201 5613
Email: info@zalxndra.com